Solution : https://service.sap.com/sap/support/notes/1258585 (SAP Service marketplace login required)
Key words : 
/_solutionmanager     --> sap solution manager services --> expert guided implementation     --> starter packgoinglive verification session/earlywatch, core business process     - response time distribution, 0 sap j2ee engine trex groupware/mapbox vmc, expert guided implementation service, critical business              process steps/actionsin case, sap j2ee engine visual administrator, j2ee visual admin service connection, cqc business process performance optimization, sap remote servicesfor sap crm, /critical business process steps
Related Notes : 
       
| 1323405 | Technical Preparation of a GO, BPPO and IV service | 
| 1294654 | Additional service for configuration of SAP Solution Manager | 
| 91488 | SAP Support Services - Central preparatory note |