Solution : https://service.sap.com/sap/support/notes/1140822 (SAP Service marketplace login required)
Summary :
Post-upgrade from ST 400 to SAPKITL425, error codes like AI_SC_EN 097, relating to unknown SAP customer numbers, arise during background synchronization jobs and system data synchronization processes. Maintenance Optimizer exhibits runtime errors, as mentioned in message SOLMAN_SAP_BACKEND 016, and transaction DSWP returns error message DSWP_CI 253, indicating failed Expertise on Demand requests. This stems from the erroneous activation of a feature in SAP Solution Manager managing multiple customer numbers post Support Package 15. Remedial solutions vary based on usage of said functionality, involving manual examination of the implementation guide and potential deactivation of specific enhancements.
Key words :
implementation guide sap solution manager configuration basic settings standard configuration, sap multiple sap customer numbers -> generate sap customer numbers, sap multiple sap customer numbers -> business add-, basic settings solution manager connection, img pathsap solution manager, sap customer number unknown, sap customer number column, sap implementation guide, sap solution manager, system issues error message ai_sc_en 097
Related Notes :
| 1171671 | Sending of Expertise-on-Demand (EoD) to SAP fails |
| 1151450 | FAQ: Managing several customer numbers - Support Package 15 |
| 1148731 | Message AI_SC_EN 006 in REFRESH_ADMIN_DATA_FROM_SUPPORT job |
| 1144695 | SAP customer number for installation number &1 unknown |
| 1141014 | Error in the Service Provider scenario |
| 1082010 | Administration of several customer numbers |